Returns Policy

At The Rub Hub, we are committed to ensuring the satisfaction of our valued customers. We strive to provide high-quality products and exceptional service. If you are dissatisfied or unhappy with your purchase, we are here to assist you with our hassle-free returns process.

As a first port of call please email us at returns@therubhub.com.au or use the contact form below with all details and explanations we will do our best to help you reach an acceptable resolution quickly.

Please read our Returns Policy carefully to understand the guidelines and procedures for returning a product.

1. Eligibility for Returns:

1.1. We accept returns for items that meet the following conditions:

- The item was purchased directly from The Rub Hub, proof of purchase, receipt is required.

- The item is in its original condition as it was sent to you, unopened, and unused.

- The return is initiated within 30 days from the date of purchase.

2. Non-Eligibility for Returns:

2.1. We do not accept returns for items that meet the following conditions:

- We do not support a change-of-mind policy so please choose carefully when purchasing.

- The item is not in its original packaging or original condition; it has been opened and used.

- The return is not initiated within 30 days from the date of purchase.

- Returns on Sale or Clearance Items are not permitted

- Returns on Gift cards or Gift Vouchers are not permitted  

- All returns must be discussed and approved first before sending back, any returns sent back without prior approval will not be accepted.

3. Damaged, Defective or Incorrect Products:

3.1. If you receive a damaged, defective or incorrect product, please contact our customer service returns team at returns@therubhub.com.au within 48 hours of delivery.

3.2. To process a replacement or refund for a damaged, defective or incorrect product, we may require photographic evidence of the damage or error. Please include clear and detailed photos in your email to help the resolution process move quickly.

3.3. Our customer service returns team will review your request and provide you with further instructions on how to proceed with the return or exchange.

4. Return Process:

4.1. To initiate a return for reasons other than damaged or incorrect products, please contact our customer support team using one of the following methods:

- Email us at returns@therubhub.com.au including your order details and the reason for return.

- Fill out the contact form available on our website, providing all relevant information about your purchase and reason for return.

4.2. Our customer support team will review your request and provide you with further instructions on how to proceed with the return.

4.3. When returning an item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

4.4. The customer is responsible for any return shipping costs unless the return is due to a mistake on our part or a damaged, defective or incorrect product.

5. Refund Process:

5.1. Once we receive the returned item and confirm its eligibility for a refund, we will initiate the refund process.

5.2. Refunds will be issued in the original form of payment used for the purchase. Please note that the time it takes for the refund to be processed and reflected in your account may vary depending on your financial institution.

6. Contact Information:

6.1. For any questions or concerns regarding our Returns Policy, please contact us via email at returns@therubhub.com.au

We appreciate your trust in The Rub Hub and will do our best to ensure your satisfaction with every purchase.

Thank you for being a valued customer!

The Rub Hub Team!